Saturday, July 31, 2010

A Lesson on Public Relations - The Customer

Customer is the most important visitor on our premises.
He is not dependent on us. We are dependent on him.
He is not an interruption on our work.
He is the purpose of it.
He is not an outsider on our business.
He is a part of it. We are not doing him a favour
by serving him. He is doing us a favour by giving us
an opportunity to do so.
- Gandhiji

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